The Neutral Bay Club Provides refunds for purchases of goods and services online based on the conditions set out in following refund policy:
Private lesson- 24 hours cancelation notice needs to be given to avoid any fee. Within 24 hours there is a cost of $27.50 for a 30 min lessons and $50 for an hour lesson.
Sickness - If you or your child is unable to attend due to sickness you are eligible for a makeup lesson on another day. Bookings must be made with the director.
Holidays - If you are missing part of the term due to holidays you are eligible to catch up lessons on other days. All lessons must be caught up by the end of term.
Wet Weather - All class have one wet weather lesson included in the term price. If the class is washed out more than once there is an option to do a makeup class on another day.
Court hire cancellation - If you court hire is washed out the credit will be added to your name and you can rebook at the next available time. If you cancel within a 24 hour period you will not be eligible for a credit.